Manage my membership

Our self service membership resources

Managing your membership with us is easy via our Active World membership app. See our handy resources and how-to guides below to manage your gym, swim or GOswim membership.

If you are a current member, please download our membership app to get started.

Download Active World how to use Active World

Book a make-up lesson

Missed a GOswim lesson? Book your make-up lesson to ensure you or your child continue to progress your swimming skills.

Click below to find out how to book a make-up lesson.

Make-up lessons are based on availability for the students current level. Remember to let us know in advance if you cannot make it to a weekly lesson, to be eligible for a make-up lesson.

See our policy below.

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Change my class

We understand that schedules change, you can change your GOswim lesson time and/or day within our app.

See all the steps in our guide below to change your lesson. Lesson changes are based on availability.

If the student is progressing to a new GOswim level please speak to our team in centre to help you out.

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Suspend my membership

Heading on holidays or looking to just take a break, suspending your membership is easy via our Active World membership app. See the how to steps in our guide below.

Suspension conditions: All memberships can be placed on suspension with no fee for a minimum 2 weeks and a maximum 6 weeks per year. At least 3 business days notice is required.

If you are suspending your membership due to medical reasons, please submit a medical suspension request form and attach your medical certificate for our staff to help you place your membership on hold for $0.

show me how Medical suspension request

Cancel my membership

We are sorry to see you are looking to cancel your direct debit membership with us at Active Merri-bek.

We have removed the hurdles to cancelling your membership, simply fill out the Cancellation Request Form below.

Cancellation conditions: A 14 days notice period is required on all memberships. You will continue to have access to our venue until your 14 days have ended.

cancellation request

Terms & Conditions

The following terms and conditions apply to make-up lessons.

  • A maximum of three makeup lessons are available per student, per calendar year.
  • All makeup lessons must be booked through Active World.
  • Lessons that you are unable to attend and wish to book a makeup lesson for must be marked absent a minimum of 2 hours prior to the start of class time.
  • If you do not notify us of your absence, no make-up lessons will be offered.
  • Credits will not be added for make-up lessons at any time.

Suspension conditions: All memberships can be placed on suspension for $0 per week for a minimum of 2 weeks and a maximum of 6 weeks per calendar year. At least 3 business day’s notice is required.

Medical suspensions
If you are suspending your membership due to medical reasons, you may be eligible for an extended suspension. You will need to provide a medical certificate, and requests will be managed on a case-by-case basis.