Frequently asked questions

FAQs

Please see some answers to our commonly asked questions.

Manage your membership
Please see our resources and tips to manage your membership via our Active World app.

Learn More

Contact us
We are always interested in your feedback to help improve the services at the Active Merri-bek centres. Please talk to one of our friendly staff members or submit an enquiry via the get in touch page.

Get In Touch

Our pool temperatures are monitored daily, however may fluctuate slightly due to weather.

Brunswick Baths

50m outdoor pool – 27-28°C
20m indoor pool – 32°C
Water play pool – 28-32°C

Coburg Leisure Centre

25m outdoor pool – 32°C
Program pool – 33°C
Water play pool – 33°C

Coburg Olympic Swimming Pool

50m outdoor pool – Not heated
Program pool – Not heated
Diving pool – Not heated
Toddler pool – Not heated

Fawkner Leisure Centre

50m outdoor pool – 28°C
20m indoor pool – 31°C
Program pool – 28°C

Oak Park Sports and Aquatic Centre

50m outdoor pool – 28°C
Program pool – 28°C
Water play area- 28°C

Pascoe Vale Outdoor Pool

33m outdoor pool – Solar heated
Program pool – Solar heated
Diving pool – Solar heated

No, only one person per visit pass.

Yes, we do! We have an iPad out at the reception for you to sign in with your membership card.

If you’re attending a group exercise class (Aqua/Yoga/Pilates or Gym) sign into the Gym. If you’re only using the pool to swim, sign into the Pool.

We accept the following concession cards on the criteria that they have a valid expiry date and that the card is shown upon your first visit for new concession memberships or each casual visit to the centre:

  • Health care card
  • Pensioner & senior card
  • Student card

Yes, guide and assistance dogs are welcome at our centres. Please bring along your assistance dog or handler identification and our friendly staff will be happy to assist you during your visit.

Yes, members can place their membership on hold for up to 6 weeks per year for a fee of $5 per week. This can be self-managed via our Active World app, please see more information and directions on our manage my membership page.

Manage my Membership

As part of your membership agreement, we require 30 days written notice for any cancellations. You must fill in a cancellation request form at our centre. The cancellation forms are available on request at reception.

There are no cancellation fees. If your cancellation is due to a medical emergency or of a similar nature, please contact management with the details to discuss your options.

Join our community

We have a range of membership options to support your health and wellbeing goals!
Join our community today.

Memberships